Frequently Asked Questions (FAQ)

Get answers about postcard printing, EDDM®, design, and everything in between.

Frequently Asked Questions (FAQ)2025-05-08T17:43:28+00:00
How do I place an order?2025-05-08T16:42:15+00:00

You can browse our ready-to-use templates, upload your own design, or request a custom layout. Once you’ve finalized your design, choose your quantity and checkout online. If you prefer to order over email – free to contact us at info@horizonwestprinting.com.

Do I need a mailing list to send postcards?2025-05-08T16:42:23+00:00

No—if you’re using EDDM® (Every Door Direct Mail), we help you target entire neighborhoods without needing a mailing list.

Can I use my own postcard design?2025-05-08T17:28:34+00:00

Yes! You can send us a print-ready file or work with our design team to customize it. If you do send us a file – we will make sure it will print at the best quality possible.

Is there a minimum order?2025-05-08T17:29:22+00:00

Minimums vary by product, but most start at 200 postcards.

Can you create a custom design for me?2025-05-08T20:37:12+00:00

Absolutely. We offer full-service design options if you want something completely tailored to your brand. We charge $75 for a full custom postcard design.

Can I make changes to your templates?2025-05-08T17:51:34+00:00

Yes. You can customize our templates by adding your own text, photos, logo, and contact info. If you want color, font or layout changes we charge $25.

What postcard sizes do you offer?2025-05-08T21:46:01+00:00

We offer a variety of USPS-compliant sizes, including 4.25″ x 11″, 6.5”x9”, 9″ x 12″, and more. Are you looking for a custom size? We can do that too! Just email us at info@horizonwestprinting.com for a custom quote.

Will I see a proof before printing?2025-05-08T21:53:44+00:00

Yes, we send a digital proof for your approval within 24 hours of receiving payment. We will begin printing after we receive your emailed approval.

How long does printing take?2025-05-08T21:56:38+00:00

Most orders are printed within 2-3 business days after final proof approval. Mailing adds on an additional 2-3 days for processing after printing is completed.

What kind of paper do you use?2025-05-08T21:59:37+00:00

We print on thick, 16pt C2S professional-quality cardstock with options for UV high gloss or matte finishes. If you have another paper or coating you are interested in, please send us an email at info@horizonwestprinting.com for a custom quote.

Do you print in full color?2025-05-08T22:07:21+00:00

Yes. All postcards are printed in full color on both sides unless otherwise specified.

What kind of printing technology do you use?2025-05-08T22:08:24+00:00

We utilize some of the most advanced equipment in the industry, including state-of-the-art Heidelberg Offset presses. This allows us to deliver rich, full-color printing with exceptional detail and consistency—while remaining environmentally conscious. We also use eco-friendly inks and offer recycled paper options to help reduce environmental impact.

What is Every Door Direct Mail (EDDM)?2025-05-08T22:11:08+00:00

EDDM® is a USPS program that allows you to send postcards to every home or business along specific mail routes—no mailing list required.

What’s included in your EDDM® mailing service?2025-05-08T22:13:02+00:00

We handle the printing, bundling, USPS paperwork, facing slips, and drop-off at the post office. It’s truly full-service.

Do I need to choose the mail routes myself?2025-05-08T22:16:35+00:00

Not necessarily. We’re happy to help you choose the most effective USPS carrier routes based on your business location and campaign goals. You can use the USPS EDDM® mapping tool here, or simply email us at info@horizonwestprinting.com and we’ll assist you in finding the ideal routes for your mailing.

Can I send postcards to both residential and business addresses?2025-05-08T22:19:45+00:00

Yes. You can target residential only, business only, or both—depending on your campaign needs.

Can I schedule mailings ahead of time?2025-05-08T22:20:54+00:00

Yes. We can help you schedule future mailings or run a campaign in batches for ongoing outreach.

What if I want to send postcards monthly or quarterly?2025-05-08T22:22:03+00:00

We can coordinate recurring campaigns and help manage consistent outreach for real estate farming or local business promotions.

What payment methods do you accept?2025-05-08T22:24:03+00:00

We accept all major credit cards through our secure online checkout or we can email you an invoice to pay online.

Do you offer refunds or reprints?2025-05-08T22:24:42+00:00

If there’s a printing error caused by us, we’ll reprint your order at no charge. Custom orders are otherwise non-refundable.

Do I need a USPS permit to send postcards?2025-05-08T22:25:55+00:00

No permit is required when using EDDM® Retail, which is what we use for most campaigns. If we mail off of your mailing list, we have our own permit that we use.

How do I know if my postcard meets USPS size guidelines?2025-05-08T22:28:29+00:00

All of our EDDM® postcard templates meet USPS size and formatting requirements. We take care of the technical details so you don’t have to.

What’s the difference between EDDM® and traditional direct mail?2025-05-08T22:29:54+00:00

EDDM® targets every address on a mail route without a list—ideal for local saturation. Traditional direct mail uses a list and is more targeted, but also more expensive per piece. We offer both types of mailings.

Can I send postcards to multiple areas at once?2025-05-08T22:30:40+00:00

Yes. We can help you target multiple ZIP codes or USPS carrier routes in a single campaign—great for agents farming several neighborhoods or businesses serving wider areas.

What if I’ve never used EDDM® before?2025-05-08T22:31:23+00:00

No problem! We specialize in working with first-time users and can guide you through everything—from route selection to design and delivery.

Do you offer mailing services for non-EDDM® postcards?2025-05-08T22:33:15+00:00

Yes, if you have your own mailing list, we can print, prepare and mail your postcards for traditional direct mail as well.

Can I use QR codes on my postcard?2025-05-08T22:34:18+00:00

Absolutely. QR codes are a great way to connect recipients to your website, property listing, or booking page. We can help you add one during the design process.

How far in advance should I plan my mailing?2025-05-08T22:35:05+00:00

We recommend starting your campaign at least 2-3 weeks before your desired in-home delivery date to allow time for design, proofing, printing, and USPS delivery.

What file types do you accept for uploaded designs?2025-05-08T22:38:27+00:00

We accept high-resolution PDF, AI, EPS, and JPG files. If you’re unsure, our team can help you prepare your file correctly.

Do you offer any discounts for recurring mailers?2025-05-08T22:39:05+00:00

Yes! We offer volume-based discounts and special pricing for recurring campaigns. Contact us for a custom quote.

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